Refund policy
Mahavir Sports: Exchange and Return Policy
At Mahavir Sports, we are committed to providing our customers with high-quality products and exceptional service. Our Exchange and Return Policy is designed to ensure a smooth and transparent process for addressing any concerns regarding defective products. Please carefully review the following guidelines:
1. Defective Product Exchange
1.1 Eligibility Criteria
Customers are eligible for a product exchange if the following conditions are met:
- The product is found to be defective upon receipt.
- The exchange request is made within *14 days* of the product delivery date.
1.2 Unboxing Video Requirement
To streamline the exchange process, customers must provide an unboxing video clearly showcasing the defects in the product. This video serves as essential evidence to validate the claim and expedite the exchange process.
2. Exchange Procedure
2.1 Contacting Customer Support
Customers must initiate the exchange process by contacting our Customer Support team through one of the following methods:
- Email: mahavirsports@gmail.com
- Phone: +91 7666681996
2.2 Submission of Unboxing Video
Upon contact, customers are required to submit the unboxing video to our Customer Support team. The video will be reviewed to assess the validity of the defect claim.
2.3 Verification and Approval
Once the unboxing video is received, our team will promptly review the content to verify the reported defects. If the claim is valid, the customer will be notified of the approval and provided with further instructions.
2.4 Product Return
Customers may be required to return the defective product to Mahavir Sports, depending on the nature of the defect. Detailed return instructions will be provided during the approval process.
2.5 Exchange Process
Upon receipt of the defective product, Mahavir Sports will process the exchange and dispatch a replacement product to the customer.
3. Refund Policy
3.1 No Refund Policy
Mahavir Sports does not offer refunds for any products after the purchase is made. The policy is in place to maintain fairness and consistency in our operations.
4. Customer Responsibilities
Customers are responsible for adhering to the following:
- Provide accurate and complete information during the exchange process.
- Follow the specified timelines for initiating the exchange request.
- Cooperate with Mahavir Sports in providing any additional information or documentation required for the exchange.
5. Contact Information
For any queries or assistance regarding our Exchange and Return Policy, please reach out to our Customer Support team using the following contact details:
- Email: mahavirsports@gmail.com
- Phone: +91 7666681996
Thank you for choosing Mahavir Sports. We appreciate your understanding and cooperation in adhering to our policies for a seamless customer experience.
At Mahavir Sports, we are committed to providing our customers with high-quality products and exceptional service. Our Exchange and Return Policy is designed to ensure a smooth and transparent process for addressing any concerns regarding defective products. Please carefully review the following guidelines:
1. Defective Product Exchange
1.1 Eligibility Criteria
Customers are eligible for a product exchange if the following conditions are met:
- The product is found to be defective upon receipt.
- The exchange request is made within *14 days* of the product delivery date.
1.2 Unboxing Video Requirement
To streamline the exchange process, customers must provide an unboxing video clearly showcasing the defects in the product. This video serves as essential evidence to validate the claim and expedite the exchange process.
2. Exchange Procedure
2.1 Contacting Customer Support
Customers must initiate the exchange process by contacting our Customer Support team through one of the following methods:
- Email: mahavirsports@gmail.com
- Phone: +91 7666681996
2.2 Submission of Unboxing Video
Upon contact, customers are required to submit the unboxing video to our Customer Support team. The video will be reviewed to assess the validity of the defect claim.
2.3 Verification and Approval
Once the unboxing video is received, our team will promptly review the content to verify the reported defects. If the claim is valid, the customer will be notified of the approval and provided with further instructions.
2.4 Product Return
Customers may be required to return the defective product to Mahavir Sports, depending on the nature of the defect. Detailed return instructions will be provided during the approval process.
2.5 Exchange Process
Upon receipt of the defective product, Mahavir Sports will process the exchange and dispatch a replacement product to the customer.
3. Refund Policy
3.1 No Refund Policy
Mahavir Sports does not offer refunds for any products after the purchase is made. The policy is in place to maintain fairness and consistency in our operations.
4. Customer Responsibilities
Customers are responsible for adhering to the following:
- Provide accurate and complete information during the exchange process.
- Follow the specified timelines for initiating the exchange request.
- Cooperate with Mahavir Sports in providing any additional information or documentation required for the exchange.
5. Contact Information
For any queries or assistance regarding our Exchange and Return Policy, please reach out to our Customer Support team using the following contact details:
- Email: mahavirsports@gmail.com
- Phone: +91 7666681996
Thank you for choosing Mahavir Sports. We appreciate your understanding and cooperation in adhering to our policies for a seamless customer experience.